Your policy cover and insurer remain unchanged and will continue to provide the level of cover outlined in your documentation.
We have over 25 years' experience as a motorcycle insurance specialist born out of enthusiasm for bikes. We compare prices from our panel of leading UK bike insurers to help find you our cheapest price so you can spend more time on your bike instead of searching for your insurance quote.
Discounts are available based on your no claims record, parking security and riding experience.
Tailor your insurance with our optional extras – from Personal Accident Cover and Replacement Vehicle, to Excess Protect and Helmet and Leathers Cover.
This cover offers up to £100,000 in legal costs to recover your uninsured losses in the event of a non-fault claim. These could include personal injury compensation, loss of earnings and damage to personal belongings. The cover also includes the cost for your defence if you're prosecuted for a motoring offence.
Take care of your motorcycle gear, so if anything is damaged as a result of an accident, you know it will be covered. We will provide up to £1,000 cover for your helmet, protective clothing, leathers, gloves and boots, regardless of whose fault the accident was.
Give you and your family the peace of mind that if you have an accident on your motorcycle, you will be covered. Our Personal Accident Cover will provide up to £25,000 cover for accidental injury, disability or death.
If your motorcycle isn't rideable following either an accident, theft, attempted theft or vandalism, you'll be provided with a hire bike up to 650cc for up to 14 days.
Guard yourself against the unexpected cost of making a claim with our Excess Protect cover. We'll cover your policy excess up to £600 in one year in the event of accidental damage, fire, theft, vandalism and flood excess.
All keys belonging to the immediate family living in your household are protected against loss, theft and breakage with our Key Protect policy. It also covers up to £1,500 for locksmith charges, replacement locks, reprogramming of immobilisers and alarms, and onward travel or use of a hire car.
For when your policy expires, you can change your renewal preference using the Customer Portal.
Please read this document summarising the services we offer.
If you've recently purchased Europa Bike, your customer documents – including the certificate of insurance – will have been sent to you by email or post.
Europa Bike Insurance
Policy Booklet – For policies taken out or renewed from 29th August 2023
Policy Booklet – For policies taken out or renewed between 10 September 2020 and 28th August 2023
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Policies renewed from 25 May 2018:
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Policies purchased or renewed from 1 August 2019:
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Policies purchased or renewed from 4th March 2024:
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Policies purchased or renewed from 1st Feb 2021 to 3rd March 2024:
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Policies purchased or renewed from 4th March 2024:
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Policies purchased or renewed from 1st Feb 2021 to 3rd March 2024:
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Policies purchased or renewed from 1 November 2022:
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Policies purchased or renewed between 1st June to 31st October 2022:
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Policies purchased or renewed from 1 February 2021:
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Policies purchased or renewed from 1st June 2023:
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Policies purchased or renewed from 1st June 2022 to 31st May 2023:
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If you're an existing customer and are concerned about paying for your insurance, we have a range of options to support you.
Please contact us as soon as possible. The quickest and easiest way to speak to us is by LiveChat. You can access Live Chat using the Customer Portal where our agents will discuss your options and try to help.
LiveChat hours are Monday–Friday: 9am–6pm, Saturday: 9am–1pm
At Europa Bike, our aim is to get everything right, first time, every time. If a mistake is made we aim to put it right quickly. To start the process of reporting a complaint you can Live Chat us using the Customer Portal. Alternatively, you can email complaints@email.europabike.co.uk.
Once your complaint has been received it will be treated with the highest importance.
Within five working days we will:
If we are unable to resolve the complaint immediately, then within four weeks we aim to:
We hope that our response will never exceed eight weeks but should it do so, we will explain why it has not been possible to give you a Final Response, and let you know when we will be ready to do so. At this point we will also advise you of your rights under the Financial Ombudsman Service.
This is a free, independent service for resolving complaints about most financial matters.
If you're not happy with our Final Response to your complaint, or with the reasons given for any delays beyond eight weeks, you can contact the Financial Ombudsman Service using the details below:
Any complaint referred to the Financial Ombudsman Service needs to be made within six months of the date of the Final Response. It is possible that your complaint may not be eligible for referral to the Financial Ombudsman Service. If so, one of their staff will still be able to advise you on your options, or you might prefer to seek your own professional or legal advice.
You can request to cancel your policy using Live Chat. You can access Live Chat using the Customer Portal. Live Chat is available during office hours which are detailed below.
Opening hours are:
Monday to Friday: 9am–6pm
Saturdays: 9am–1pm
Sundays: Closed
Thanks
The Europa Bike Insurance Team